Home' Brochure : 2018 Brochure Contents STUDENTEXCHANGE.ORG.AU|STUDENTEXCHANGE.ORG.NZ
We help prepare students prior to
departure and provide them with high
quality advice and information about their
Questions or Concerns
We are available to parents throughout the
exchange for any questions or concerns.
We always use recognised airlines
We only work with established and
reputable overseas partners.
Host Families Check
We ensure that host families are personally
interviewed in their homes and that
selection procedures and criteria meet with
statutory requirements of the host country.
Each student has a local coordinator for
regular contact and close support and
advice throughout their exchange.
Student Safety Card
All students are provided with a Safety Card
that lists contact details for our office staff,
local coordinator, host family and overseas
partner. These cards also contain the 24/7
emergency phone numbers.
All outbound participants are provided
the opportunity to apply for a MasterCard
Multi-Currency Cash Passport card if they
wish to simplify overseas access to funds.
Comprehensive medical, baggage and
cancellation insurance is included in our
Our staff and coordinators receive training
on a regular basis.
Emergency Phone Service
We provide an emergency phone service
which students or families can call 24/7 if
they experience a genuine emergency.
We communicate openly and regularly
with all parties to the exchange – parents,
students, overseas partners, etc.
We regularly monitor government travel
warnings from DFAT (Australia) and MFAT
Child Safety & Quality Management
We maintain and continually improve a
Quality Management System that complies
with the requirements of the International
Standard ISO 9001.
SAFETY AND WELLBEING
The safety and wellbeing of our students is our highest priority.
We understand that student excitement at the adventure ahead is often
mirrored by parental anxiety. Supporting and guiding our students and
families through a safe and secure experience is our key objective.
HOW WE SUPPORT OUR STUDENTS AND FAMILIES
See page 1 for details on
our ISO 9001 certification
HOST FAMILY CHECKS
In each of the overseas countries we
work with there are variations in the legal
requirements regarding working with
children and criminal background checks for
volunteer host families. In all cases, we and
our overseas partners comply, if not exceed,
the requirements of law when selecting host
families for our students.
With the exception of Japan (which has
been exempted by regulatory authorities
because of the complexity of the process
in that country) all overseas host families
of Australian and New Zealand exchange
students undergo criminal record checks
in accordance with local procedures. A
placement will only proceed if a satisfactory
check has been completed. In Japan,
additional steps are taken to ensure the
suitability of host families.
In all cases, host families are interviewed in
their home and referenced checked as part
of the process of assessing their suitability
PARENT AND STUDENT HANDBOOK
All students and parents will receive a
handbook prior to the pre-departure
orientation with our staff. Each handbook
contains comprehensive information on
every aspect of our exchange program,
including what to expect and how to
prepare prior to departure. It provides
important information about the exchange
LOCAL SUPPORT STRUCTURE
All students have a local coordinator
appointed to support them throughout
their time overseas. The coordinator –
typically the parents of families who have
hosted before – is there to provide first
level support to students and families. If a
student is experiencing a problem they can
talk with their local coordinator who will
offer advice and assistance. Coordinators
are in regular contact with our professional
staff to share information or seek advice.
Our partners keep us informed of any
developments affecting the students’
exchange. We, in turn, contact parents
if there are any issues that require their
The diagram at left shows the support
structure that is available to all students.
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